Privacy policy

Privacy Policy

Last Updated: [01/07/2026]

Welcome to [Kartigo]. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website. By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website, we may collect the following types of information:

Personal Information

  • Full Name
  • Email Address
  • Mobile Number
  • Shipping Address
  • Billing Address
  • Payment Information (processed securely through payment gateways)
  • Order History

Automatically Collected Information

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Website Usage Data
  • Pages Visited
  • Time Spent on Our Website

Cookies and Tracking Technologies

We may collect information through cookies and similar technologies to improve your browsing experience and website performance.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Deliver products to your address
  • Send order confirmations and shipping updates
  • Respond to your questions and customer support requests
  • Improve our products, website, and services
  • Personalize your shopping experience
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations
  • Send promotional emails or offers (only where permitted by law or with your consent)

3. Cookies

Our website uses cookies to:

  • Remember your preferences
  • Keep items in your shopping cart
  • Improve website speed and performance
  • Analyze visitor behavior
  • Deliver relevant advertisements

You can disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

4. Third-Party Services

To operate our business efficiently, we may use trusted third-party service providers, including:

  • Payment Gateways
  • Shipping and Logistics Partners
  • Analytics Providers
  • Marketing Platforms
  • Customer Support Tools
  • Shopify and Shopify Apps

These third parties only receive the information necessary to perform their services and are expected to protect your data in accordance with applicable laws.

5. Payment Security

We do not store your debit card, credit card, UPI PIN, CVV, or net banking credentials on our servers.

Payments are processed securely through trusted payment service providers using industry-standard encryption and security protocols.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration
  • Disclosure

While we strive to protect your information, no method of online transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only with:

  • Payment Partners
  • Shipping Partners
  • Technology Service Providers
  • Government Authorities (where legally required)
  • Legal Advisors (if necessary)

8. Customer Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your personal information (subject to legal requirements)
  • Withdraw marketing consent
  • Request information about how your data is used
  • Contact us regarding any privacy concerns

To exercise these rights, please contact us using the details provided below.

9. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill your orders
  • Provide customer support
  • Meet legal, tax, and accounting obligations
  • Resolve disputes
  • Enforce our agreements

After this period, your information will be securely deleted or anonymized where appropriate.

10. Children's Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their respective privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

Any updates will be posted on this page along with the revised "Last Updated" date.

13. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Business Name: [Kartigo]

Email: [kartigohelpdesk@gmail.com]

Business Address:
[Ulwe, Navi Mumbai, Maharashtra, India]

Customer Support: [9545120159]

Compliance Notice

This Privacy Policy is intended to align with generally accepted privacy practices for Indian e-commerce businesses and references principles found in applicable Indian privacy laws, including the Digital Personal Data Protection Act, 2023. You should review it with a legal professional to ensure it meets the specific requirements of your business, the payment providers you use, and any jurisdictions where you operate.