Shipping policy

Thank you for shopping with [Kartigo]. We are committed to delivering your orders safely and as quickly as possible. Please read our Shipping Policy below to understand how we process and deliver your orders.

1. Order Processing

  • All orders are processed within [1–3 BUSINESS DAYS] after your order is confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During high-demand periods, sales, or holidays, processing times may be slightly longer.

2. Shipping Methods

We partner with trusted courier companies to ensure safe and reliable delivery.

Available shipping methods may include:

  • Standard Shipping
  • Express Shipping (where available)
  • Cash on Delivery (COD) (where available)

The available shipping options will be displayed during checkout.

3. Delivery Timeframes

Estimated delivery times:

  • Metro Cities: [2–5 BUSINESS DAYS]
  • Other Cities & Towns: [3–7 BUSINESS DAYS]
  • Remote Areas: [5–10 BUSINESS DAYS]

Please note that these are estimated delivery times and may vary depending on your location and courier partner.

4. Shipping Charges

Shipping charges will be displayed at checkout.

Example:

  • Free Shipping on orders above ₹[AMOUNT]
  • Orders below ₹[AMOUNT] may incur a shipping charge of ₹[AMOUNT]

Any applicable shipping fee will be clearly shown before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email and/or SMS
  • Your tracking number
  • A tracking link to monitor your shipment in real time

If you do not receive tracking information within [3 BUSINESS DAYS], please contact us.

6. Delivery Delays

While we strive to deliver your order within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Bad weather
  • Natural disasters
  • Public holidays
  • Courier operational issues
  • Government restrictions
  • High order volumes
  • Incorrect or incomplete shipping addresses

We appreciate your patience and understanding in such situations.

7. Incorrect Shipping Address

Please ensure that your shipping address and contact details are accurate before placing your order.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed.
  • Additional shipping charges may apply for re-delivery.
  • We are not responsible for orders delivered to an incorrectly provided address.

If you notice an error, please contact us immediately after placing your order.

8. Failed Delivery Attempts

Courier partners may attempt delivery [2–3 TIMES].

If delivery cannot be completed because:

  • The customer is unavailable,
  • The address is incorrect,
  • Or the package is refused,

the order may be returned to us. Re-shipping charges may apply if you request the order to be sent again.

9. Damaged or Missing Packages

If your package arrives:

  • Damaged,
  • Opened,
  • Or with missing items,

please contact us within [24–48 HOURS] of delivery.

To help us resolve the issue quickly, please provide:

  • Your Order Number
  • Photos of the package and products
  • A brief description of the issue

10. International Shipping

Currently, we [DO / DO NOT] offer international shipping.

If international shipping becomes available, the applicable countries, charges, and delivery timelines will be updated on this page.

11. Contact Us

If you have any questions about shipping or your order, please contact us:

Business Name: [Kartigo]

Email: [kartigohelpdesk@gmail.com]

Business Address:
[Ulwe, Navi Mumbai, Maharashtra, India]

Customer Support Hours: [Monday–Saturday | 10:00 AM – 7:00 PM IST]

Note: Delivery timelines are estimates and may vary depending on your location, courier availability, and unforeseen circumstances. We always strive to process and deliver your order as quickly and safely as possible.