Refund policy

At Kartigo, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand how returns, exchanges, and refunds are handled.

1. Return Eligibility

You may request a return if:

  • You received a damaged or defective product.
  • You received the wrong item.
  • The product is significantly different from its description.
  • The product has missing parts or accessories.
  • The item is unused, unwashed, in its original condition, and returned with all tags, labels, manuals, accessories, and original packaging.

Products that show signs of use, damage caused by the customer, or missing original packaging may not be eligible for return.

2. Return Timeframe

Return requests must be submitted within [7 DAYS] from the date of delivery.

Requests made after this period may not be accepted unless required under applicable consumer protection laws.

3. How to Request a Return

To initiate a return, please contact us at:

Email: [kartigohelpdesk@gmail.com]

Please include the following details:

  • Order Number
  • Full Name
  • Contact Number
  • Reason for Return
  • Photos or videos of the product (if damaged, defective, or incorrect)

Our support team will review your request and provide further instructions.

4. Refund Process

Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method or as store credit (where applicable).
  • Refunds are generally processed within [REFUND PROCESSING TIME 3–4 Days] after approval.
  • Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

5. Exchange Policy

We are happy to offer exchanges for eligible products in the following situations:

  • Wrong product received.
  • Damaged or defective product.
  • Size exchange (where applicable and subject to availability).

If the requested replacement product is unavailable, you may choose either:

  • A full refund.
  • Store credit.
  • An alternative product of equal value (subject to your approval).

6. Damaged or Defective Products

If your product arrives damaged or defective, please notify us within [24–48 HOURS] of delivery.

To help us resolve your issue quickly, please send:

  • Your Order Number
  • Clear photos of the product
  • Photos of the packaging
  • A brief description of the issue

Once verified, we will arrange a replacement or issue a refund at no additional cost to you.

7. Non-Returnable Items

For hygiene, safety, and business reasons, the following items cannot be returned unless they are damaged, defective, or incorrect:

  • Gift Cards
  • Personalized or Customized Products
  • Digital Products
  • Innerwear and Socks
  • Opened Beauty & Personal Care Products
  • Perishable Goods
  • Products marked as "Final Sale" or "Non-Returnable"

8. Return Shipping Costs

  • If the return is due to our error (wrong product, damaged product, or defective product), Kartigo will cover the return shipping costs.
  • If the return is requested for any other eligible reason, the customer may be responsible for the return shipping charges unless otherwise stated.

Any applicable return shipping charges will be communicated before the return is processed.

9. Order Cancellation

Orders can be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, you may request a return after delivery if the product meets our return eligibility criteria.

10. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account.
  2. Contact your bank or payment provider.
  3. If you still need assistance, contact us at [kartigohelpdesk@gmail.com].

11. Fraud Prevention

To protect our customers and business, we reserve the right to reject return or refund requests in cases of:

  • Fraudulent or false claims.
  • Excessive or repeated returns.
  • Returned products that differ from the original shipment.
  • Products returned in used, damaged, or altered condition (unless due to a manufacturing defect).

12. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Business Name: Kartigo

Email: [kartigohelpdesk@gmail.com]

Business Address:
[Ulwe, Navi Mumbai, Maharashtra, India]

Customer Support Hours:
Monday – Saturday | 10:00 AM – 7:00 PM IST

Customer Commitment

At Kartigo, we value your trust and strive to provide a smooth, transparent, and hassle-free shopping experience. If you ever have a concern about your order, our customer support team will do its best to resolve it quickly and fairly.