Terms of service

Terms of Service

Last Updated: [01/07/2026]

Welcome to [Kartigo]. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.

1. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You are legally capable of entering into binding contracts under applicable Indian law.

2. Account Terms

When creating an account with [Kartigo], you agree to:

  • Provide accurate and up-to-date information.
  • Maintain the confidentiality of your login credentials.
  • Accept responsibility for all activities under your account.
  • Notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms or are suspected of fraudulent activity.

3. Pricing and Payment

  • All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.
  • Prices are subject to change without prior notice.
  • Payment must be completed using one of our accepted payment methods.
  • Orders will be processed only after successful payment confirmation, except where Cash on Delivery (COD) is available.
  • Taxes and shipping charges, if applicable, will be displayed during checkout.

4. Product Descriptions

We strive to ensure that product descriptions, images, specifications, and pricing are accurate.

However:

  • Product colors may vary slightly due to screen settings.
  • Minor variations in size, design, or packaging may occur.
  • We do not guarantee that every description or image is completely error-free.

If we discover an error, we reserve the right to correct it without prior notice.

5. Order Acceptance

Submitting an order does not guarantee acceptance.

We reserve the right to:

  • Cancel or refuse any order.
  • Limit quantities purchased.
  • Cancel orders due to pricing errors.
  • Cancel orders suspected of fraud or unauthorized activity.
  • Request additional verification before processing an order.

If payment has already been received for a cancelled order, the applicable refund will be processed.

6. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframes displayed on our website.

Please note:

  • Delivery timelines are estimates and not guarantees.
  • Delays may occur due to weather, courier issues, public holidays, or other circumstances beyond our control.
  • Customers are responsible for providing an accurate shipping address.

Risk of loss or damage transfers to the customer upon successful delivery.

7. Returns and Refunds

Our return and refund process is governed by our Return & Refund Policy.

Unless otherwise stated:

  • Return requests must be initiated within [7] days of delivery.
  • Products must be unused, unwashed, and returned in their original packaging with tags intact (where applicable).
  • Certain items such as personal care products, innerwear, customized products, gift cards, and other non-returnable items may not be eligible for returns.
  • Refunds, if approved, will be processed to the original payment method or as store credit, depending on the circumstances.

Please refer to our Return & Refund Policy for complete details.

8. Prohibited Uses

You agree not to:

  • Violate any applicable law or regulation.
  • Use the website for fraudulent purposes.
  • Interfere with the website's operation or security.
  • Upload malicious software, viruses, or harmful code.
  • Attempt unauthorized access to our systems.
  • Copy, reproduce, or exploit any content without written permission.
  • Use our website to infringe the rights of others.

Violation of these terms may result in suspension or termination of access.

9. Intellectual Property

All content on [Kartigo], including but not limited to:

  • Logos
  • Images
  • Product listings
  • Graphics
  • Website design
  • Text
  • Icons

is owned by or licensed to [Kartigo] and is protected under applicable intellectual property laws.

Unauthorized use is prohibited.

10. Limitation of Liability

To the fullest extent permitted by law:

  • [Kartigo] shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.
  • Our total liability, if any, shall not exceed the amount paid by you for the specific product giving rise to the claim.
  • We are not responsible for delays, interruptions, or failures caused by events beyond our reasonable control.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

11. Indemnification

You agree to indemnify and hold harmless [Kartigo], its owners, employees, affiliates, and partners from any claims, losses, liabilities, damages, costs, or expenses arising out of your violation of these Terms or misuse of the website.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes will become effective upon posting on this page. Continued use of the website after updates constitutes acceptance of the revised Terms.

13. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from or relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the competent courts in [Navi Mumbai, Maharashtra, India], unless otherwise required by applicable law.

14. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Business Name: [Kartigo]

Email: [kartigohelpdesk@gmail.com]

Business Address:
[Ulwe, Navi Mumbai, Maharashtra, India]

Customer Support: [9545120159]

Business Hours: [Monday–Saturday | 10:00 AM – 7:00 PM IST]

Note: These Terms provide a strong general framework for an Indian e-commerce store. Because legal requirements vary depending on your products, shipping practices, and payment methods, it's a good idea to have them reviewed by a legal professional before publishing.